Everyone can agree that IT systems are now the backbone of every organisation and are generally viewed the same way as any utility: it should just work.
In-house IT Support teams definitely have their place in certain types of organisations, such as those with unique service or product offerings that requires permanent IT staff onsite all of the time. In-house teams work exclusively for your business and understand the quirks and differences that make your company what it is.
For the vast majority of businesses, a trustworthy IT services company will offer your organisation a personalised support package backed by a highly skilled team.
The obvious advantages of using an outsourced IT Support Services Company
An in-house support team of 15-20 people is only found in the biggest of organisations. So even a business with 500 employees might have an internal IT team of 3-5 people. An experienced IT support company will work on a ratio of 1 person to 400 end-users under management. They’re able to do this because Managed Service Providers are built for scale which leads into the next advantage.
Active IT support companies are involved with many different businesses, across many industries, so have a very deep and broad level of expertise that an In-house team simply could not have. An experienced Managed Service Provider will quickly learn the nuances of your business and build this knowledge into their documentation to better support you.
Price is one of the main advantages of partnering with an IT support services company like Rock IT, whether you’re a business that is growing rapidly or one that is looking to reduce operational costs.
Unless you have a dedicated cybersecurity resource (or team) in house, it’s unlikely that your security needs will be covered without a highly skilled and experienced Managed Service Provider. Investing in Cybersecurity reduces risks associated with data breaches and having the right team with you is important.
The less obvious advantages of using an outsourced IT Support Services Company
Scaling up and down can be costly for any business is it’s not planned. The costs of increasing or decreasing your costs with an outsourced Managed IT Services company are known to you from the outset, so you can properly plan for any changes. These sorts of scaling challenges can be impractical for in-house IT teams to deal with whereas an outsourced partner deals with user changes on a daily basis.
No hidden costs
Experienced IT support service companies will give you a contract that has been implemented many times in the past, so you know your costs before you proceed. From keyboard to the cloud, a trustworthy outsourced partner will provide you with an agreed level of support at a price you expect.
One of the biggest advantages of choosing the right IT partner is the peace of mind you will gain with a knowledgeable ally taking responsibility for your core IT infrastructure.
Why choose Rock IT?
Rock IT is your trusted partner for Managed IT End-User Services. Rock IT is more than just a helpdesk though – we’re one of the few Managed Service Providers that offers the flexibility of on-site and remote support, plus Cybersecurity expertise included in our offering. Whatever you need, our dedicated team becomes a true extension of your business.