Rock IT has been providing IT Support Services to businesses since 2003 – and one thing we’ve noticed in that time is that so many IT companies are BORING.
Why are they boring?
Because they care more about the technology they can sell you, rather than about you and your business.
That’s why you find so many IT companies that talk in technical speak.
You might say: “I need a new computer because this one is slow”
The response you get: “Cool, I know just the thing”
The quote you get:
1x Core i5 E5505 BUS 22938
What does all of that even mean? Who knows! But more importantly – who cares?
This is how your conversation should go
You: “I need a new computer because this one is slow”
Response: “Cool. I know just the thing. Just checking that you’re still using it for Emails and web browsing?”
You: “Actually, now I’m doing some design work”
Response: “No worries, I’ll give you some options in a quote then give you a call to talk you through it. Also, we can clean up your old computer and get it ready for your intern.”