IT Support Melbourne by Rock IT

IT SUPPORT THAT WORKS.

Yes our minds are geeky, but we speak like humans. Of course we think that IT Support makes the world go round however, IT will simply help your business become more productive.

Our Managed IT end-user support services will help you improve your organisation. IT systems are the backbone of every organisation and should just work.

In-house IT Support teams definitely have their place in certain types of organisations. Such as those with unique service or product offerings that requires permanent IT staff onsite all of the time.

In-house teams work exclusively for your business and understand the quirks and differences that make your company what it is. For the vast majority of businesses, a trustworthy IT support company will offer your organisation a personalised support package backed by a highly skilled team. Our managed IT end-user support services will help you improve your organisation.

The obvious advantages of outsourced IT Support.

From keyboard to the Cloud, we’ve got you covered. Our team of expert engineers are waiting for your call.

Our secure Helpdesk handles maintenance for your desktops/laptops and servers in addition to integrating seamlessly into your business.

Simply pick up the phone and our team of skilled engineers will help you out.

We talk to our clients about IT Support
  • Availability – have access to a large team who are focused on efficiency

  • Expertise – deep and broad level of experience across many industries

  • Cost effectiveness – a fraction of the cost of internal resources

  • Security – dedicated Cybersecurity experts

Availability

Large in-house support teams should only found in the biggest of organisations. A business with 500 employees might have an internal IT team of 3-5 people to look after specialised systems. An experienced IT support company will work on a ratio of 1 it support person to 400 end-users under management.

Managed Service Providers are actively looking for ways to reduce the amount of time spent fixing problems reactively. However this doesn’t mean they’re slacking off! Rather they are looking to identify patterns and root causes of problems so that problems are fixed quickly and proactively.

They’re able to do this because Managed Service Providers are built for scale which leads into the next advantage.

Expertise

Active IT support companies are involved with many different businesses, across many industries. In other words, they have a very deep and broad level of expertise that an in-house team simply could not have.

Above all, an experienced Managed Service Provider will quickly learn the nuances of your business and build this knowledge into their documentation to better support you.

Cost effectiveness

Price is one of the main advantages of partnering with an IT support services company like Rock IT. For instance a business that is growing rapidly or one that is looking to reduce operational costs will benefit greatly.

Security

Unless you have a dedicated cyber security resource (or team) in house, it’s unlikely that your security needs will be covered without a highly skilled and experienced IT Support Provider. Investing in security reduces risks associated with data breaches and having the right team with you is important.

Security goes well beyond the obvious email scams and Hollywood-hacking incidents. There is a massive human element that drives all cyber security with over 90% of all security breaches being initiated by a human. In short, that’s why cyber security awareness training is a cornerstone of our IT Support offering.

  • Scalability – scale up and down as your business requires it

  • No hidden costs – agreed service levels at an agreed price

  • Trustworthy advice – a trusted Partner in your corner

Not-so obvious advantages of using an outsourced IT Support Services Company.

Scalability

Scaling up and down can be costly for any business if it’s not planned. The costs of increasing or decreasing your costs with an outsourced IT support company are known to you from the outset so you can properly plan for any changes.

To clarify, these sorts of scaling challenges can be impractical for in-house IT teams to deal with. On the other hand an outsourced partner deals with user changes on a daily basis.

No hidden costs

Experienced IT support service companies will give you a contract so you know your costs before you proceed. A trustworthy IT support partner will provide you with an agreed level of support at a price you expect.

Trustworthy advice

Technology can be confusing for many business owners and executive teams that simply don’t have time to learn about. Core business should be your focus, not trying to also learn about the latest technology and cyber security trends.

If you’re working on a new project to expand your business, you want to make sure you have the right IT support team to help you materialise that dream. Some businesses will need to be more flexible in their approach, so you need a team of experienced experts to help you manage through difficult times.

One of the biggest advantages of choosing the right IT support partner is the peace of mind you will gain with a knowledgeable ally taking responsibility for your core IT infrastructure.

ON-GOING SUPPORT.

Rock IT is your trusted partner for Managed IT End-User Services. Rock IT is more than just a helpdesk though – we’re one of the few Managed Service Providers that offers the flexibility of on-site and remote support, plus Cyber security expertise included in our offering. Whatever you need, our dedicated team becomes a true extension of your business.

CLOUD SECURITY
IS IN OUR DNA.

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