Large in-house support teams should only found in the biggest of organisations. A business with 500 employees might have an internal IT team of 3-5 people to look after specialised systems. An experienced IT support company will work on a ratio of 1 it support person to 400 end-users under management.
Managed Service Providers are actively looking for ways to reduce the amount of time spent fixing problems reactively. However this doesn’t mean they’re slacking off! Rather they are looking to identify patterns and root causes of problems so that problems are fixed quickly and proactively.
They’re able to do this because Managed Service Providers are built for scale which leads into the next advantage.
Active IT support companies are involved with many different businesses, across many industries. In other words, they have a very deep and broad level of expertise that an in-house team simply could not have.
Above all, an experienced Managed Service Provider will quickly learn the nuances of your business and build this knowledge into their documentation to better support you.
Price is one of the main advantages of partnering with an IT support services company like Rock IT. For instance a business that is growing rapidly or one that is looking to reduce operational costs will benefit greatly.
Unless you have a dedicated cyber security resource (or team) in house, it’s unlikely that your security needs will be covered without a highly skilled and experienced IT Support Provider. Investing in security reduces risks associated with data breaches and having the right team with you is important.
Security goes well beyond the obvious email scams and Hollywood-hacking incidents. There is a massive human element that drives all cyber security with over 90% of all security breaches being initiated by a human. In short, that’s why cyber security awareness training is a cornerstone of our IT Support offering.