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Rock IT

Managed IT Services & Support

We have plans to suit your business

IT Support Plans

What are Managed IT Services?

Managed IT Services Providers deliver IT-related processes and functions to businesses that don’t want to hire human resources internally. Sometimes a business might want to retain an IT Manager who works closely with the executive team at a strategic level, however they will choose to outsource the functional operation of the IT systems to an external provider.

This allows the business to improve its operations and reduce expenses, as the Managed Service Provider is motivated to continually deliver a high level of service in order to retain the client contract.

Image depicting a business person calling a Rock IT support team member

Advantages of using a Managed Service Provider

The key advantage of engaging with a Managed Service Provider (MSP) is to take advantage of the MSP’s scale and breadth of experience across industries and technologies. MSP’s stay up-to-date with the latest technologies and have access to a broad range of skills due to their size.

Many MSP’s operate across multiple industries, meaning they have a wide range of experience that an internal team or individual simply would not have.

MSP’s also have significant buying power due to their scale. This results in more cost efficient purchases for hardware and services than the client could achieve by themselves.

This cost efficiency is has the greatest impact when it comes to actual service delivery, with the cost of a Service Level Agreement often coming in a fraction of the cost of a single internal IT employee.

With most services being delivered remotely, the end-user needs only make a phone call or send an email in order to engage the support team.

Benefits of Managed IT Services

By outsourcing managed IT services, a company is able to enjoy the benefits of having a dedicated IT support team at a significantly reduced cost when comparing a team in-house. Put simply: most SMBs would never employ a team of IT professionals to deliver IT services due to their size. In addition, MSPs bring with them a broad range and wealth of experience from actively managing and delivering the same IT services to multiple clients. This is the type of experience than an in-house team could not have.

MSP contracts work on a monthly basis and often they are a set monthly fee. This enables companies to forecast their monthly, quarterly and annual IT spend, which is of great benefit to forward-thinking and budget conscious organisations that want to understand the total financial impact of their critical IT systems. It also allows these organisations to focus on their core business rather than wearing the burden of day-to-day IT issues and requirements.

Security is another major benefit of Managed Service Providers given their experience. Cybersecurity is a complex undertaking that involves not only technology, but also people, policies and processes. Many industries, such as finance, healthcare and education, have a number of regulatory compliance obligations that requires expertise and experience that a Managed Service Provider can offer. MSPs can assist to mitigate risks (or at least help organisations understand and visualise the risks) whilst also offering assurance that the experts in charge of IT operations are current with the latest trends and technologies. MSPs can also validate and possibly help create the processes to keep your IT infrastructure working efficiently and successfully so that you can focus on your business operations.

 

Our Managed Service Plans

Secure Essentials

For the self-sufficient business that needs occasional support with the base level of security

Our Secure Essentials Plan is aimed at the next generation of businesses coming through who consume almost everything from the Cloud and don’t yet want the overhead of a set monthly fee.

If you want the peace of mind of having a high quality IT Support company you can call, who knows your business  – without having to pay a monthly fee for features you might not use, then this is the plan for your business.

Secure Essentials Plans start from just $9.50 per computer, per month which enables your business to call our service desk. You can then add-on what you like, from email & security services through to support bundles – all under your control.

You get a month-by-month contract and access to all of our expertise, but you forego some of the trimmings of our Managed Services plan such as a dedicated Account Manager and enhanced SLA targets.

Best suited to businesses that are new to the Managed Services model and start ups.

Managed Services

Our ultimate plan for the business that wants a close relationship and strategic guidance

Our Managed Services SLA is designed for businesses with complex requirements – be it technical or strategic requirements.

You will get a SLA which includes service delivery targets, a dedicated Account Manager and proactive management services.

 

Account Managers

Plan Comparison

Essentials

  • Best for businesses requiring occasional support
  • Low monthly-fee with all services provided as add-ons

Managed Services

  • Best for businesses looking to fully outsource their IT support function
  • Monthly fee includes complete support for users and server environment

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