Phone: (03) 9415 6320

Rock IT

Desktop and Server Management

Secure Helpdesk support for small to medium sized businesses

Desktop and Server Management & Security

Your own IT Department that prioritises Cybersecurity

Our secure Helpdesk handles system maintenance for your desktops/laptops and servers and integrates seamlessly into your business.

Simply pick up the phone or shoot us an email and our team of skilled engineers will help you out.

What does the IT Support Team do?

The key goal of our IT Support Team is to reduce the amount of time you spend dealing with computer issues.

We take the headache out of IT Support by providing your organisation with the key technical skills to help your business run smoothly. Computer and server breakdowns are harmful to business productivity. In some cases, a full system outage can stop a business from operating all together.

Our IT Support monitors and maintains your critical computer systems; installs and configures hardware and; of course, solves technical problems.

Your IT Support Team is crucial to business success

Cybersecurity is built into our service

We’re known as the Secure IT Company for one simple reason: Cybersecurity isn’t an add-on service for us. All of our clients benefit from our “baked-in” security measures which goes beyond just installing technology like antivirus software.

Our team are trained to know what to look for in a cyber scam so we have built additional security barriers for our client’s protection.

Cybersecurity is built into our service. It's not an addon.

Want more than reactive service?

Our preventative maintenance services help keep your hardware and servers running at peak performance.

All of our packages include:
• Maintenance services including patching, spyware, antivirus and preventive tasks.
• Monitoring, alerting and escalation including 24/7 or after business hours.

A good IT practice really should enable your business to succeed.

You can extend the service to include:

Preventive maintenance for desktops & laptops:
• patch management
• antivirus/antispyware
• preventative maintenance
• asset/inventory reporting

Preventive maintenance for servers:
• monitoring
• patch management
• antivirus/antispyware
• preventive maintenance
• server administration
• troubleshoot and fix, move/add/change on users/groups

Cybersecurity Tools for small and medium businesses

What else is included?

All of our clients have a dedicated Account Manager who knows your business inside out. This is a great service that allows you to have a non-technical question about the state of your business – your technical services can then be customised to suit your current business mode.

A fast growing company might need to introduce new employees frequently, meaning new computers and sometimes more offices. A company that needs to control expenses might need to reduce the number of locations in use, look at more cost efficient services and possibly decrease staff numbers.

All of these scenarios are familiar to our Account Management team and they are experienced at helping businesses navigate what can be a tricky time for many businesses.

Account Managers play a crucial role in developing your business

Don’t you just reboot computers?

It might be hard to believe that IT engineers don’t get a kick out of solving computer issues by simply rebooting (although, sometimes it’s pretty satisfying).

Here are a few of the things a good IT department should do besides rebooting your computer:

Governance

Put simply, these are the rules about how you and your team can use your company’s technology and what you’re allowed to use it for.

Doing work = yes.

Planning your holiday = probably not, unless it’s in your designated break.

IT governance plays a vital role in IT security as well as ‘data assurance’ which the whole IT team is responsible for.

Infrastructure

This is all of the hardware components, network and other equipment necessary to make your IT systems function exactly the way you would like it – and the way that the equipment was designed to run.

Functionality

The visible part of IT that is most commonly associated with the IT department. It refers to the maintenance and operation of the applications that run on your infrastructure, including the Operating System (OS) and the applications that run on top of the OS. Data management is also included in this area of the IT department’s remit.

Functionality in IT systems is critical. What's the point of a system that you can't use?

IT Network Responsibilities

The IT department also oversees the installation and maintenance of computer network systems within a company. This means that a whole team of specialists is required to ensure the network run smoothly.

It’s important to have a team that can both evaluate and implement all of the proper hard and software necessary to keep the network functioning as designed. This all needs to fall within budgetary constraints, so the IT department will need to be involved with the strategic planning of the technology strategy in order to ensure that the business appropriately invests in its technology and also that the technology serves the best interests of the company.

Networks aren’t simply plugging cables into the back of modems and “going for it”. They can be extremely complex, especially once multiple office locations are considered, coupled with the need for increased security. It’s therefore imperative that companies employ highly skilled, qualified and most importantly: experienced IT professionals.

The IT Network is key to business success and you need someone responsible for that network

Network Contingencies

The flow on effects of a network outage can be far reaching – not just to the company its own internal operations, but there could be many outside businesses that rely on your company for products or services. These outside businesses could be directly affect and lost faith in your company’s ability to prove them with the products and services that they need from you. A good IT department will put in place crisis or Business Continuity Plans (BCP) should part or all of the systems go down. BCP is typically designed to understand the implications of an outage and enable a business to quickly revert to a backup system minimising the impact to its stakeholders.

Partners and relationships with outside vendors and industry experts is vital to maintaining and planning a network system. These outside vendors play a critical role to ensure that IT professionals understand the latest technologies that might be beneficial to the company.

IT systems are used 24x7 so you need a system that is rock solid

Communication

IT isn’t just computer operations and other information technologies within a business, as it has been in the past. Communications that rely on IT networks now extends further into company communication than ever before with technologies like phone systems, conference calls, video and web conferences and chat systems being integrated just as much as traditional email systems have.

It’s imperative that the IT department understands the role of each department in order to assist recommending and implementing the most appropriate communication tools for each part of the business.

Communication is key. Find a provider that understands the best way for your team to communicate

Technical Support

Lastly, this is the component of the IT department that most people understand: “I called IT and they told me to reboot!”. And whilst that is mostly true, it also extends to installing new software or hardware and repairing hardware that has become faulty. Staff training in new software and systems is key along with troubleshooting problems with the system or with an individual’s computer.

What’s clear is that not all the IT department might do is not clear!

The best IT departments create and maintain many systems that are behind the scenes and rarely touched directly by end users. This can sometimes create the sense that perhaps the IT department isn’t doing anything and therefore is taken for granted by employees. Business Continuity Plans to protect businesses from the unexpected and continuous looking for ways to improve the operations of the business are key to the success of the IT department and that of the business.

You use multiple devices every day so make sure you have the right support team in place that understands the way you work

Don’t have the budget for an internal IT department?

Very few businesses can actually claim to have the need for an internal IT department. It will always be more cost effective to outsource part or all of your IT services to an external provider or panel of providers. For a fraction of the cost of an internal IT resource, it’s possible to have a team of experts who will work tirelessly for your business.

 

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