It’s the worst nightmare of any business owner (or computer user for that matter). You log onto your computer, expecting it to work just the same as it always has, only to find a ransom note demanding something called Bitcoin. That’s exactly the state that The Heat Group, a large cosmetics company, found itself in

In a nutshell, it is applying digital processes to existing business operations. In the same way that machinery enabled manufacturing processes to speed up, automation and standardisation of tasks can increase efficiency and free up staff to work on higher value tasks: such as things that ‘robots’ will never be able to do as well

Business owners, managers, and employees know that organisational change can be a tough thing to get a grip on, however, change is inevitable. There will always be challenges when transforming an old IT landscape into more streamlined and agile versions of themselves; how a Managed Service Provided (MSP) delivers these changes is critical to business