1. Reassess your immediate priorities
With the pressure of setting up staff remotely and often on a large scale, your priorities are likely to shift along with a budget adjustment for the change in needs.
As an example, securing enough bandwidth to support VPN and remote-desktop access, will increase your un -budgeted spend.
2. Prepare for a surge in hardware support requests
At home more mishaps and accidents can occur with laptops and equipment. Such as coffee spills, laptops falling off the table and being sat on. And now that school is at home too, little fingers can easily get into work devices with bad outcomes. Get in touch with your IT Managed Service Provider to understand their service and support. And start asking yourself: do I have enough support?
3. Make no concessions on security for remote working
As a result of the increase in cyber-criminals, it’s important that security concerns are at the forefront of our minds. The threats caused by criminals amid the Covid-19 pandemic are only increasing and include Phishing scams, DDoS attacks, and ransomware.
Update/renew the companies VPNs, endpoint security and multi-factor authentication to support, staff secure access.
4. Supply the adequate tools for online collaboration
Focus on getting a basic team communication and collaboration tool installed. At minimum video-conferencing, phones, file sharing and team messaging. Microsoft Teams, Slack and Atlassian’s HipChat are just a few options to keep your teams connected.
5. Don’t assume that everyone knows the basics
Dialing into a Zoom meeting might be as natural as picking up their phone for digital-savvy employees, but we can’t expect that everyone has the same understanding. Often employees are using collaboration tools for the first time and therefore will need some explanation of how to set a video call for instance.
6. No question should be left unanswered
We should be prepared for an increase in IT requests of all types, from the basic to the complex and prioritise the urgent requests.
How to guides, or detailed instructions for use are great ways businesses can educate their staff on a larger scale. Or perhaps FAQ forums or like Leeds City Council video instructions that is something their employees responded to better. These are all ways to get find quick solutions.
7. Teach your colleagues how to be productive with the tools you have put at their disposal
Staff that are accustomed to working in the office may need addition guidance to transfer their way through remote working. The first step says Suzanne Adnams, VP analyst at Gartner, is to “engage with each member personally”, looking for “signs of stress and distraction”.
Managers then can be given insight on how to “help their team members focus… giving short term goals, she told ZDNet.
8. Communicate, more so than you ever have
Team spirit is more important than ever. Box, cloud management company have created a virtual weekly cooking class to maintain their communication and all while doing something fun! Managers are looking at new creative ways to collaborate and share.
Check on employees that are living alone or feeling the effects of being isolated.
9. Cut people some slack
The current situation is stressful and anxiety-inducing for most, so we need to cut people some slack. Some remote workers are parents that are also having to teach their kids from home.
10. Start planning for the next time
Build resilience into your systems.
Every business needs a disaster recovery plan for continued operation when life takes an unexpected turn for the worst. We just can’t assume that this won’t happen again. Jot down your company’s weak spots and look at the areas that need improving. If it happens again, you’ll free to focus on your people and your team.