Requirements:
  • Outlook 2016
  • Email address with Office 365 license
If you need to change password to Office 365 account, see the article from our website https://rockit.cloud/2017/09/27/how-to-change-your-office-365-password
There are two ways to add an email address to Outlook, navigate to the relevant section that applies to you.

Add Email Address to New Outlook Profile

1.

Ensure Outlook is closed before you add a new profile.

2.

Navigate to the Control Panel
  • On Windows 7 computers, click on Start and click Control Panel
  • On Windows 8.1, right-click on the Start (Windows) button and select Control Panel
  • On Windows 10, click on the Start (Windows) or Search button and type “Control”. The first result should be the Control Panel, click on this

3.

With the Control Panel in Small Icons View, click on the applet called Mail (Microsoft Office 2016)
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4.

Click on Profiles
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5.

Click on Add, provide a descriptive Profile Name and click OK
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6.

You may see the following windows pop up, if the email address listed is correct, click on the Connect button. Go to step 8
If this is incorrect, click on Connect to different account. Go to step 7
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7.

Clear the fields of any pre-populated text boxes, provide Name, email address and password, then click on Next. The wizard will attempt to find the email address based on the auto-discover feature
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8.

Once account is discovered, provide the email address and password once more and select for password to be saved by the computer. This is to allow Outlook to use the saved password.
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9.

The three ticks indicates that the account has been added successfully. Click Finish to close the wizard
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10.

Back at the Mail Applet, under the section Always use this profile, select the New Profile to be loaded everytime Outlook is launched

Add Email Address to Existing Outlook Profile

1.

From inside Outlook, click on File, then under the Account Information, select Add Account
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2.

Follow Steps 6 to 9 above to ad the email account
You will be prompted to restart Outlook once the account is added.
This completes the process to add an email account to Outlook 2016