Choosing a Managed Security Service Provider (MSSP) can be a daunting task. If you have an existing relationship you know you’ve either outgrown their capabilities or something has gone wrong in the relationship.
Here’s our top 5 things to consider when looking for a new IT Security provider in Melbourne
1-Knowledgeable Account Manager
Your Account or Relationship Manager is your go-to person. Think about this in the sales process – who are you negotiating with? Do you know who you’ll be dealing with on a day-to-day basis or are you going to be “sold” something then have to deal with someone else.
The best Account Managers are highly knowledgeable in their area, not only in a technical sense but also about YOUR business.
2-A solid, long term service offering
How long has the company been around? Are they veterans of their industry or are they relative new comers? Experience counts for everything when it comes to trusted advisers, so make sure you check how long they have been around, who their client list is and make sure you do a solid reference check.
3-Flexible pricing options
You need to deal with a business that will be flexible when it comes to pricing. There is no one-size-fits all approach to IT Security, and you certainly can’t implement everything you’d like to quickly, so make sure your MSSP adopts a staged approach to implementing security for your business.
There’s no point having the “latest and greatest” technology if you and your staff don’t know how to use it! Make sure your Managed IT Provider has the desire and capability to train your team on how to use technology – rather than just sell you gear.
If it’s going to be of value, it must be easy. Even with training the technology and security services you have in place must be seamless at best and easy to use at worst. Before you sign up for any service ask your MSSP how your staff will enjoy using the service.