Are you still trying to remove that dark veil of mystery from the practice of IT management? Like many small-to-medium-size businesses, you’ve turned to a Managed Service Provider (MSP). But how can you tell if your current Manages Services Provider is the right one for you?

Value for money can be hard to determine, because do you know what you don’t know?

Just because you haven’t been breached doesn’t mean you can’t or never will. In fact, is there a chance you’ve been breached but you don’t know it? You need to be able to quantify that. Make sure you’re having the right discussions about security.

Are you being sold technology solutions to suit you or to suit your provider? Meaning, are they the best solutions available or just ones that your provider knows how to use – or worse, simply a technology that has better margins in it for the sales representative.

Your technology needs to help your business excel therefore you need to make sure that your IT team understands your internal team and “speaks the same language”. Managed Service Providers are very good at understanding a broad range of client industries and can bring that breadth of knowledge to your business.

The best IT teams are so in tune with your business that you feel like you couldn’t work any other way. Systems that just work every time can be complex to manage, so a deep level of understanding and trust are required to get the best outcomes.

You want your team to feel empowered and know where your technology is going. A sound roadmap for success is critical for any IT service provider to engage with their clients – and your business is no different! You deserve to have technology that works for you, not against you, and that requires a highly skilled IT Support company to pull it off.

Here the five reasons your MSP should be helping you:

1 – Your MSP offers a solution, not just a service.

When you get down to it, your MSP just needs to solve the problem. Are the solutions solid, secure, and simple? They need to be. Ask yourself how many times the operating system failed in the last 12 months. If the answer is more than once, there’s a simpler solution out there.

2 – The MSP evolves its service based on how well it knows you.

Your MSP anticipates the needs of your business and projects what those needs will be in the future. It’s got exciting, paradigm-shifting ideas that will keep you up-to-date with evolving technology and place your business at the cutting edge of your industry.

3 – As an extension of your team, your MSP gets everyone involved with the technology.

Your MSP partners with your internal IT department members, communicating seamlessly with them. And it’s paying off: Your IT guys are no longer those elusive characters that spoke some exotic tech-language. They’ve come out from the cobwebs, displaying an expertise and creativity which you didn’t know they had. In fact, now that your MSP has taken the mystery out of IT management, you and your employees are working with the technology as a fully engaged, integrated team.

4 – Your MSP feels essential to your business.

You feel like you wouldn’t be able to grow your business without your MSP. As your number one go-to resource, its input on technology is vital to the direction that your company’s headed as an industry leader.

5 – Your MSP provides you with a roadmap that empowers your team.

Whether your MSP utilises agile or another customer-centred framework, it’s got a clearly articulated plan for your company. And that plan revolves around you, your team, and your business goals.


So there you have it – five very simple steps to having better conversations with your Managed Service Provider. Whether you’re a new business that’s just starting your journey or an established enterprise that’s looking for a better partner to help you move forward: we’re the business that treats Cybersecurity as the foundation of all of our services.

We’re trusted by Australia’s leading brands to deliver IT support and Cybersecurity services to help their business run at its best.

Here at Rock IT, we’re a leading, globally ranked MSP that’s ready to take your business to the top. If you have any questions about how we can offer you customised IT solutions, then get in touch.