Rock IT’s managed IT services are curated for each customer, all wrapped up with our renowned personalised support service. And through Rock IT’s unique partnerships we can give our customers access to managed services typically only available to enterprises. Our team of staff test and select the best technologies available and offer them to you as a suite of tools, tailored to your business.

We work hard to understand your business and the problems you face, and we’ll ensure you get the best managed IT service solution – let us do the heavy lifting so you can focus on your business!

With over 15 years of experience in providing managed IT services to the Melbourne market, Rock IT have worked hard to be trusted and recognised not just in Melbourne but also the Australian IT industry.  Rock IT holds partnerships with global heavy-weights Microsoft and Dimension Data, plus many other leading technology providers in Australia and world-wide.

We’re also recognised as a leading Managed Service Provider (MSP) globally, having been ranked in the top 501 MSP’s globally since 2011. In the most recent 2017 rankings we were ranked 367 globally and 21 in Asia. In 2014 we were in the BRW Fast 100 and CRN Fast 50.

We deliver managed IT services in Melbourne and beyond from small to medium sized businesses and our services include:

• Antivirus Management
• Hardware Procurement, installation and configuration
• Disaster Recovery
• Domain name purchasing
• Financing
• Hardware Procurement
• Hosted Exchange
• Internet Monitoring
• Mobile Device Management
• Office 365
• Online Backup
• Remote Desktop
• Software Procurement
• SPAM Filtering
• Storage Solutions
• Video Conferencing
• VOIP Phones
• VPN – Remote Office Connectivity
• Website Hosting

Managing IT services in-house can be expensive, time-consuming and counter-productive. Unless your core business is IT Support, why maintain your own IT department?

To help you with this, Rock IT has a range of plans intended to save you time and money. You can choose to work with Rock IT for all your IT requirements, or just the parts you need help with right now. If you’re not sure, our team will help you decide which IT systems and plan best suits your business.

 

The Essentials Plan

This is for the self-sufficient business that needs occasional support. Our Essentials Plan is aimed at the next generation of businesses coming through who consume almost everything from the Cloud with very little infrastructure on the ground.

If you want the peace of mind of having a high quality managed IT Support company you can call, who knows your business – without having to pay a monthly fee for features you might not use – then this is the plan for your business.

Essentials Plans are just $9.50 per computer, per month which enables your business to call our service desk and includes our Endpoint Security suite (including antivirus) and automatic security patch management. You can then add-on what you like, from email & security services through to support bundles – all under your control.

You still get a Service Level Agreement (SLA) and access to all of our expertise, but you forego some of the trimmings of our Managed Services plan such as a dedicated Account Manager and enhanced SLA targets.

The Managed IT Services Plan

Our ultimate plan for the business that wants a close relationship and strategic guidance.

Our Managed IT Services plan is designed for businesses with complex requirements – be it technical or strategic requirements. You will get an enhanced SLA which includes tighter targets, a dedicated Account Manager and proactive management services.

At Rock IT, our managed IT services team of specialists are on call whenever you need them.  When you hire experts to help you with the IT side of your business, you want people who understand technology inside out. At Rock IT, we don’t just employ brilliant people; we employ brilliant IT people who know how to speak about IT in terms everyone can understand.

Why is that important?  In the day-to-day running of any business, it can be difficult to identify an underperforming IT infrastructure and it is important that your IT team can communicate these problems to you, in simple, straightforward talk.

Issues such as outdated hardware, an unsecured firewall, VPN, or FTP may not bring your operations to a standstill, but they do make you vulnerable to data loss, and have an adverse effect on the efficiency and productivity of your entire system. Whilst an in-house IT manager may be able to manage minor issues as they arise, to institute systematic change, business automation and optimise performance, you need a team of experts, and that’s where Rock IT’s managed IT services team come in.

We’ve tackled just about every IT challenge and successfully delivered solutions to a variety of businesses. Our customers and their testimonials are reflective of that.  “I love working with Rock IT. Their communication is fantastic and have helped me on many occasions. Definitely my preferred managed IT support company in Melbourne”.

Many companies don’t realise they need managed IT services until they begin having problems with their computers. If you are tired of dealing with computer problems and need IT support, Rock IT can help. We provide managed IT support that will fix your technology issues in Melbourne and surrounds.

You can trust our managed IT services in Melbourne and beyond.

When you invest in Rock IT managed services, you can expect the following:

1. We’ll spend the time necessary to fully know your business, your budget, and exactly what you expect to deliver exceptional IT solutions.
2. We’ll deal proactively with computer support to prevent disastrous data loss and down time from taking place.
3. Our team will stand firm on every recommendation, delivering 100% satisfaction-guaranteed results.
4. We can show you how our essentials or managed service IT plans mean you can stop focusing on how much your IT is going to cost and focus on your business instead.

Contact us for your free managed IT services consultation

If you’re looking for excellent Managed IT services in Melbourne, look no further than Rock IT. Our strategic computer network maintenance solutions and IT management will help you achieve the highest return on your technology investment.

For all your business IT needs including network consulting and systems management services, network maintenance services, IT support, computer wireless networking installation, network and server support, remote and on-site support, or IT management services, contact Rock IT.

Contact Rock IT today to learn more about our IT managed service in Melbourne and throughout Australia.